Incident Reporting Procedure

Incident Reporting Procedure

OVERVIEW This SOP establishes a standardized process for documenting incidents that occur in grooming salons, mobile grooming units, veterinary grooming departments, boarding/daycare facilities, and other pet care businesses. It explains what qualifies as an incident,...
Incident Reporting Procedure

Aggressive or Fearful Dog Handling Procedure

OVERVIEW This SOP establishes a practical five-to-ten-minute daily management review designed to help business owners and managers consistently evaluate the day’s operations before closing. It provides a structured process for reviewing pet care, employee...
Incident Reporting Procedure

Puppy First Groom Procedure

OVERVIEW The Puppy First Groom Procedure establishes a consistent approach for introducing puppies to professional grooming in a calm and controlled way. Rather than focusing only on completing a haircut, the SOP emphasizes teaching puppies to accept handling,...
Incident Reporting Procedure

Senior Pet Grooming Safety Procedure

OVERVIEW The Senior Pet Grooming Safety Procedure establishes a consistent process for grooming older and medically fragile pets while prioritizing comfort and safety. It addresses the additional risks that may occur with age, including weakness, pain, arthritis,...
Incident Reporting Procedure

Bite Risk and Warning Sign Procedure

OVERVIEW The Bite Risk and Warning Sign Procedure provides a standardized approach for recognizing and responding to dogs that may present bite, handling, fear, pain, or safety concerns during grooming. It emphasizes reviewing the dog’s card before handling,...