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New Client Intake Procedure

New Client Intake Procedure

by | Jun 30, 2026

OVERVIEW The New Client Intake Procedure SOP establishes a consistent process for onboarding first-time clients before their grooming appointment begins. It outlines how to collect important client, pet, medical, behavioral, grooming, emergency, and policy information...
Shave-Down Approval Procedure

Shave-Down Approval Procedure

by | Jul 1, 2026

OVERVIEW The Shave-Down Approval Procedure SOP establishes a consistent process for communicating with clients before performing any haircut that significantly reduces coat length. It guides staff through explaining shave-down terminology, clarifying the...