Injury Response and Client Notification Procedure

Injury Response and Client Notification Procedure

OVERVIEW This SOP establishes a standardized process for responding when an injury, possible injury, medical concern, or safety concern occurs during grooming or pet care. It focuses on immediate safety, appropriate notification, clear client communication, veterinary...
Injury Response and Client Notification Procedure

Incident Reporting Procedure

OVERVIEW This SOP establishes a standardized process for documenting incidents that occur in grooming salons, mobile grooming units, veterinary grooming departments, boarding/daycare facilities, and other pet care businesses. It explains what qualifies as an incident,...
Injury Response and Client Notification Procedure

Aggressive or Fearful Dog Handling Procedure

OVERVIEW This SOP establishes a practical five-to-ten-minute daily management review designed to help business owners and managers consistently evaluate the day’s operations before closing. It provides a structured process for reviewing pet care, employee...
Injury Response and Client Notification Procedure

Puppy First Groom Procedure

OVERVIEW The Puppy First Groom Procedure establishes a consistent approach for introducing puppies to professional grooming in a calm and controlled way. Rather than focusing only on completing a haircut, the SOP emphasizes teaching puppies to accept handling,...
Injury Response and Client Notification Procedure

Senior Pet Grooming Safety Procedure

OVERVIEW The Senior Pet Grooming Safety Procedure establishes a consistent process for grooming older and medically fragile pets while prioritizing comfort and safety. It addresses the additional risks that may occur with age, including weakness, pain, arthritis,...