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New Client Intake Procedure

New Client Intake Procedure

by | Jun 30, 2026

OVERVIEW The New Client Intake Procedure SOP establishes a consistent process for onboarding first-time clients before their grooming appointment begins. It outlines how to collect important client, pet, medical, behavioral, grooming, emergency, and policy information...
Grooming Consultation Procedure

Grooming Consultation Procedure

by | Jun 30, 2026

OVERVIEW The Grooming Consultation Procedure SOP establishes a consistent process for communicating with clients before grooming services begin. It guides staff through confirming haircut expectations, assessing the pet’s coat and condition, discussing realistic...
Late Arrival, Same-Day Cancellation, and No-Show Procedure

Late Arrival, Same-Day Cancellation, and No-Show Procedure

by | Jul 1, 2026

OVERVIEW The Late Arrival, Same-Day Cancellation, and No-Show Procedure SOP establishes a consistent process for managing attendance issues before, during, and after scheduled appointments. It provides guidance for appointment confirmations, handling late arrivals,...