OVERVIEW
This checklist supports SOP 2.17: Emergency Contact and Owner Notification Procedure by providing a structured way to verify important emergency information before grooming begins. The form records owner contact details, secondary emergency contacts, veterinary information, emergency treatment authorization, medical conditions, medications, allergies, behavioral alerts, and senior pet designation.
It also provides an emergency contact log and owner notification checklist for documenting management notification, contact attempts, voicemail, instructions received, emergency authorization review, veterinary care recommendations, and completion of the Incident Report Form.
WHAT YOU'LL LEARN:
- How to verify emergency contact information at check-in
- How to confirm owner and secondary contact numbers
- How to verify veterinary information
- How to document emergency treatment authorization
- How to record current medical and behavioral information
- How to document emergency communication attempts
- How to record instructions received from the owner or emergency contact
- How to document veterinary care recommendations
- How to record the final outcome of the situation
BUSINESS BENEFITS
This checklist provides a consistent method for recording emergency information and communication details. It helps staff verify important client and pet information at check-in and maintain a documented record of contact attempts, instructions, recommendations, and outcomes. Using designated completion and initials fields supports accountability and consistency when emergency or urgent pet care concerns occur.
RECOMMENDED FOR
- Salon Owners
- Managers
- Groomers
- Grooming Salon Staff
- Employees Responsible for Client and Pet Records
IMPLEMENTATION NOTES
Use this checklist with SOP 2.17: Emergency Contact and Owner Notification Procedure and the related SOPs identified in the document, including appointment check-in, emergency veterinary transport, incident reporting, and injury response procedures. Complete the check-in verification before services begin, use the emergency contact log and owner notification checklist when needed, and document the final outcome. The form also references the Incident Report Form for related incident documentation.
